“We haven’t had our carpets cleaned in our house for 3 years, we have three cats and the carpets are cream colored (or I guess I know that now.ha). I saw all the 5-star ratings, read the reviews and gave them a quick call for a quote. They provided a range for normal cleaning or deep cleaning...who we kidding I didn't expect to see any normal cleaning when the technician arrived. The quote was only that...the tech. was going to assess the situation when he arrived.
The technician called in advance of arrival as promised. Once he arrived, he was extremely courteous, professional and worked very hard (essentially 4 hours straight through). He recommended deep cleaning in all but one room, when he was finished all the carpets looked cleaner than I had hoped for. I'm extremely pleased and will definitely use Renaissance again (next year, not several years). I highly recommend Renaissance Carpet Cleaning and you can certainly believe all the reviews written for these folks!”
-Rick S. from Olney, MD
“I knew this would be a pleasant experience from the moment I received an email response to my online inquiry that detailed EVERYTHING in one reply. The only question left to ask was "What forms of payment do you accept?"
Dejaun was my technician, such a sweet and personable guy... very professional with a great attitude. If I recall correctly, I believe he walked through the door smiling! He came-in, assessed the areas he'd be working-on, I pointed-out my concerns, and he gave me his honest professional opinion, and then got to it.
I've only had my carpet cleaned once, by Stanley Steamer; therefore I only have that one experience to compare this experience to. I have to say, I was a little taken aback when the equipment was brought into the house; Stanley Steamer’s equipment is in their truck, and they use a hose that extends from the truck into the house, therefore I was under the impression all professional carpet-cleaners have the same set-up. At any rate, this experience was a perfect example of (sometimes) it doesn't depend on the equipment, but rather the PERSON DOING THE JOB. My experience with Stanley Steamer wasn't bad; however, it damn-sure wasn't remarkable. Dejuan on the other hand, PUT IN WORK. And I was floored (no pun intended) when I saw the finished results.
I'd been contemplating replacing my carpet because it's old, it was dirty, and hell, I just wanted new carpet. But now that Dejuan gave it "life" again, I’ll continue to have it cleaned until I sell the house... I’ll leave replacing the carpet a decision for the next owners to make!
I plan to use and refer Renaissance from here on out. I'm sure all of the techs are great, however I'm #teamDejuan, and I'll be requesting him personally. I feel terrible that I didn't have cash on hand to tip him, because he certainly deserved it. The next time around I’ll definitely plan accordingly!
One last thing, I do have a suggestion: the techs should wear shoe covers and maybe give the c customer(s) a pair to wear as well, as it takes a while for the carpet to dry.”
- Reshida K. From Prince George’s County, MD
Date of service: 29 May 2012
“Highly recommend Renaissance Carpet Cleaning. The technician called in advance of arrival as promised. Once he arrived, he was extremely courteous and professional. He worked very hard and honored my request to work in shoe covers. I had originally scheduled with Sears, and I am so happy that they cancelled! I'm extremely pleased and will definitely use Renaissance again.”
- Johnetta W. from Capital Heights, MD
“Carpets look like new again!
I'm so glad I chose Renaissance! We have small 3 children in the house and didn't think anyone could get the stains from our carpet before our came for the holiday weekend, but amazingly they removed the stains and made the carpet look like new again! Our home looks so much better now- thank you!!!!!”
- Sally Q 2009
I have dealt with other carpet cleaners in the past and as long as Renaissance Carpet Cleaners continues the great work and professionalism, I will never jump ship. Mike was extremely pleasant and right on time for the appointment. Also, he was able to remove the stains from my carpet. He did an excellent job and cleaned up after himself. I highly recommend this company.”
- Joey Nova
“My carpets look brand new!
I love this carpet cleaning company! I have had them come to my house several times now and every time I am amazed at how my carpets look after he's finished. And, I have a 3 year old who spills everything on the carpet and this company keeps my carpet looking good! They are very upfront, none of this "bait and switch" stuff you see on those coupon offers. I have sent them to friends, family, and neighbors houses and everyone is blown away by how their carpets look after the job is done. They are my carpet cleaning company for life! Use them and you won't be disappointed.”
- Gracie 2008
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Akeem and Ty did a terrific job. Lots of carpet, and they were very instructive in how to care for my carpets.
Akeem and Ty were a great team. I appreciated their professionalism and their desire to keep me informed during the entire cleaning process. My loveseat and chairs look practically new!
We had our carpets cleaned today and WOW. We had such tough gross stains in there. We've previously gone with Stanley Steamer but they didn't manage to make a dent so we had given up hope. But we're getting a dog soon and decided what the heck, the prices are so reasonable we might as well give it a go. Fantastic decision, they probably saved us hundreds of dollars replacing our carpets! They look amazing, and the gross stains we'd thought were impossible to handle are gone! Well worth it! If you have a carpet and need it cleaned, hire them! The guys we had over, Akeem and Ty, were also super nice and did an amazing job :D Our house is puppy ready now thanks to these guys, who performed a carpet cleaning miracle :D
ABSOLUTELY GREAT EXPERIENCE!!!! Called Renaissance at the last minute USA Clean Master was suppose to come out between 4:00pm - 6:00pm and called at 3:15 to say they weren't coming. Called Rennaissance and I'm so glad I did. The two technicians were very professional and did an amazing job cleaning carpet that was in bad condition....Really thought I would have to replace the carpet. As we communicated everything was "Sir". I highly recommend "RENAISSANCE"...Actually called a property manager while they were there to refer them. Donald Greenwood
Akeem was very professional and get an extremely thorough job. You could tell that he cared about our infant son who is crawling now and the reason we wanted to get the carpet cleaned. He was even right on time at the beginning of the window. We are very happy with the level of cleanliness of the carpets at a reasonable rate. Thanks!
I hired Renaissance Carpet Cleaners to do a deep clean of carpet and area rugs. Akeem did a wonderful job and was extremely professional. There were stains on the carpet from a previous tenant and he removed them all during the cleaning. I will definitely use them again in the future!
Akeem did a great job. Very pleased with the punctuality, professionalism, and exceptional value of service.
Extreme professionalism from the initial phone inquiry, the explanation of the rates and packages, the onsite technicians professionalism and excellent work performed in my home! I will definitely utilize Renaissance Carpet Cleaning annually to maintain a well kept carpeting throughout my living space!
These guys were great! Both the phone receptionist and the technician were very friendly, they came the same day I called and did an excellent job removing wine stains from my carpet, and it was only $50! I will definitely use these guys again for my carpet cleaning needs.
Great experience with this company. This is my 2nd time using them and both times they exceeded my expectations. Had heavy stains on carpet and tehc did a great job getting a lot of them out. Will recommend and use again.
4th time they come to my house and they are EXCELLENT!
I've had my sofa cleaned twice now by Renaissance and have been extremely pleased with the work both times. The first time was due to an animal accident on a cushion and a week after the sofa was cleaned it happened again, Renaissance sent someone out to spot clean asap. The prices are extremely reasonable for the level of service received. Each visit my technician was professional and took the time needed to ensure that I was happy with the service. I would highly recommend Renaissance to anyone!
Yesterday was my second time using Renaissance, and this experience was just as good as the first. Malik was my technician and he was punctual, professional, honest, and thorough. My carpet looks absolutely great. Will be using again and will be happy to refer them to everyone I know.
I just had Renaissance clean my furniture. Fabulous job! They were on time and very courteous. I'm very happy with the work! Thanks!
These guys did an outstanding job. We had stains not just from our pets over the last two years, but stains that were left here from the previous owner. All those stains are gone, and the carpet looks and smells great. I recommend getting the deluxe clean option for heavy traffic areas, the look of the carpet afterwords was like brand new. The service was great as well. The technician was very nice and courteous, and got about 700 sq ft done in about 2 hours (one big room was deluxe clean, one was a basic clean). Overall, I would highly recommend Renaissance.
I had set up Renaissance Carpet Cleaners to clean my son’s apartment carpets. Living out of town I had no clue whom to call. I did the typical web search and came across Renaissance. Best move I ever made. Picture 3 college guys sharing an apartment. That description has dirty carpets written all over it. When Renaissance got done, the boys were blown away. They told me they did a fantastic job. When they moved into the apartment, there were noticeable stains in certain areas. Even though the landlord had the carpets cleaned before they moved in. My son said that Renaissance even got those stains out. They were impressed with the professionalism and attention to detail. They were very honest, no silly games with prices, and most important no stupid up-selling we they arrived. They are honest with the work that needs to be done. I liked that they email you their prices before your appointment date, giving you the choice of what you want done and can afford. At the same time, when they arrive they walk through your place and talk to you about what you want done. They take their time…none of this rush in and rush out stuff. In my son’s case, the primary rooms only needed the basic cleaning, but the staircase needed the deluxe. With Renaissance, you are in control. You can mix and match services. I felt they are very concerned about customer service before anything else and that is hard to find with other companies in the industry. They confirm appointments, shows up on time, and will get back to you to answer any questions. By all means go to their website, and schedule your appointment online. They give a discount for online appointments. Once you make an appointment, you will get an email from Monica within a few hours confirming your appointment, and detailing prices and packages. They make it VERY easy. Great …Great….company!
Malique from RCC just left after spending right at 5hrs on my basement carpet (about 800 sqft). I'm pretty amazed by how thorough he was and if he didn't get the stains out no one will. He arrived right at 10 for the 10-12 show time. He and the receptionist were very professional and kind, and RCC is reasonably priced. I got the deluxe/deep cleaning which did a great job at removing pet stains and odors resulting from potty training a new pup. Would highly recommend them, and will use them for the upstairs in the future.